Intro
Do you have any questions about your GlobalCapital subscription? View our list of frequently asked questions below. If you need additional help or information, please contact a member of our team.
Support and contact
Support & Contact
General Information
General Information
-
GlobalCapital is a provider of insight and data that brings transparency to primary debt capital markets and securitization activity, enabling trend analysis and the identification of new business opportunities. Its customers span the DCM and securitization markets, including banks, issuers, investors, law firms, rating agencies, tech platforms and regulators.
-
It is easier to discuss your subscription options with our team directly. Rates vary depending on the level of access you require.
Please complete the pricing request form to submit your interest for a GlobalCapital subscription. -
If you have any questions about our terms and conditions, copyright or our policy on privacy, please consult the notice posted on the website here. We recommend that you check this site regularly for any updates. Your continued use of the Services following the posting of amended terms means that you accept and agree to the amended terms.
-
The design of www.globalcapital.com is fully responsive. This means that, whilst there is no app, you can browse our content on all devices. Whether this is on your PC, tablet or mobile, the site will adapt to your device. Just log in with your usual username and password to start browsing.
Subscriptions & Payments
Subscriptions & Payments
-
A full subscription to GlobalCapital (GlobalCapital Premium) gives practitioners daily analysis and news of deals and emerging trends; proprietary data, and intelligence on the most important firms and individuals in the sectors we cover to inform subscribers' decision making and support their business development.
Via our web-based platform and email alerts, we provide:- >4,000 proprietary non-public insights annually, >200 opinion and comment notes annually and >500 long-form analysis pieces annually — all available on our website and delivered via our daily and weekly email alerts. Here is the link to signing up to our daily and weekly email alerts.
- Our Primary Market Monitor database contains up to 32 data points on each deal, tracks around 1,800 deals each year and is growing daily. It includes unique new issue premium data.
- OurPeople Tracker database contains >10,000 data points.
Subscribers also have access to our special reports and roundtables and are invited to attend our highly respected awards and briefings. - >4,000 proprietary non-public insights annually, >200 opinion and comment notes annually and >500 long-form analysis pieces annually — all available on our website and delivered via our daily and weekly email alerts. Here is the link to signing up to our daily and weekly email alerts.
-
When you register for a 14-day free trial, you have access to the majority of our content. We restrict the number of free trials that can be taken.
-
You can either register online for a 14-day free trial or contact us by email to get started.
If the online process blocked your email address, please contact us directly. This could be because your company has already exceeded the number of free trials permitted by one institution; or because we only accept business email addresses. -
You may pay for a full subscription by requesting an invoice to be sent to your company. The invoice will state payment options, including details of how to make cheque and bank transfers.
-
This information can be found on your receipt. Please contact your account manager or our Customer Services team to check this information.
-
Your dedicated account manager will contact you during your subscription about renewal.
Account & Access
Account & Access
-
You may notice that some sections of the site aren’t open to your current level of access. For example, you might only have access to our securitization content via GlobalCapital Securitization.
To get access to the whole of GlobalCapital (GlobalCapital Premium), including our proprietary data, you can either take a 14-day free trial (which offers the same privileges as a full subscriber for a limited period) or start an upgraded subscription.
Please do contact us if you have any queries or would like to access sections of the site that are currently outside of the current subscription package.
-
Please contact Customer Services, quoting your subscription number and the full name of the subscriber. If you have forgotten your password or would like to change it, you can do so on this page. For your security the login details will only be sent to the email address registered for your subscription. You can also change your password when you visit ‘My Account’ section.
-
The level of access is dependent on your contract with GlobalCapital. Your access is restricted to either a single fixed machine or to a specified number of machines. Access is permitted via a username (email address) and password. Login details are strictly for the use of the named account holder only.
For more information on such corporate group access, please complete the subscription form to submit your interest for a GlobalCapital subscription. -
Here is the link to manage which of our daily and weekly email alerts you receive.
Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletters through, or alter your email account settings to allow the GlobalCapital domain (or editorial@globalcapital.com) on to your 'whitelist' or 'safe senders' list. Your IT department may need to assist you with this.
If this problem persists, please contact Customer Services and we can look into this matter and check when the last newsletter was sent out. We will also double-check your email address is on the newsletter distribution list. -
Please contact Ralph Sinclair, Head of Content or a member of our editorial team.
-
GlobalCapital subscribers and trialists can receive news alerts on each of the sections of the capital markets that we cover every day. We don’t want to flood your inbox, so we invite you to tailor the alerts you can receive by marking your email preferences on the 'My Account' section of the website.
Full GlobalCapital subscribers can also select from the following weekly alerts:
- People, Markets and Columns: a snapshot of the most important industry and people news and comment (sent weekly).
- The View: frank insight and opinion pieces by the global editorial team (sent on Wednesdays).
- The Weekly: the biggest stories of the week, including fresh, thematic coverage and analysis (sent on Friday).
If emails are blocked, check with your IT department to whitelist our domain (or editorial@globalcapital.com). You can also update your email settings.
For further issues, contact Customer Services to confirm your subscription and check what we have recently sent you.