Turning crisis into opportunity

The global pandemic has forced those working in finance to re-evaluate how they do their jobs — whether it be working more from home and not travelling as much on aeroplanes, or helping to foster more diverse and ESG-conscious workplaces. Some banks have also seen the crisis as an agent of change, to accelerate growth plans or implement new strategies. Eighteen months on from the beginning of the crisis, Toby Fildes looks at how successful they’ve been and whether they can make it stick